Frequently Asked Questions
Ordering
What are your shipping rates?
We offer free shipping on select items (qty 6,8,9 - 12"x12" canvas squares, qty 6,8,9 - 18"x18" canvas squares, qty 9-16"x16" Modern Gallery Frames and all Fabric Wall Hangings) and flat rate shipping of $15, $20, or $30 USD within the contiguous United States.
How long does it take for my mural to arrive?
Murals are made custom for each order and the production time is typically 3-5 business days. You will receive emails after you place an order with
status updates and more accurate delivery estimates as well as a tracking number once your order is en route.
Are gift options available?
Gift certificates are available in various increments toward the purchase of a mural, please call us at 1-866-316-9481 or email us at sales@modernmural.com. We'd be happy to help!
What if I want a custom modern mural?
No problem, just go to the Customize page to upload your high-resolution photo and add the item to your shopping cart! There is a $20 custom art fee that will apply. Please email sales@modernmural.com if you have any questions.
What size/image requirements do you have for uploading my own image?
You can upload a high resolution JPEG to the website. Please keep images in RGB color (digital cameras use RGB.) Minimum resolution required is equivalent to an 8 megapixel camera. In general, bigger is better, but do not upsize the image from its native resolution as this will hinder the image quality. Be sure the image looks good at 100% zoom (i.e. limited visual artifacts.) Do not overmanipulate color outside of CMYK printing gamuts.
Can I change the layout of the artwork in your gallery?
Yes you can! Go to the Customize page, click and drag to arrange, or zoom in to capture specific areas of the artwork.
This section should get your ideas flowing and here's a rule of thumb: you can use any of the standard sized panels in any quantity to create a wall-sized mural. For example, you can order qty 5 - 40x12 panels or qty 6 - 34x34 panels. Mix and match the sizes to really get creative. If there are images that you fancy, give us a call or email us to verify they fit the size requirements. For most of the options in this section, itis our policy to only use vector artwork.
Do you charge taxes?
Within the state of California we charge the state sales tax of
8.75%. International shipments to Canada, Mexico and Puerto Rico may be charged duties/taxes based on their region's rates.
How can I pay for my purchase?
Modern Mural accepts all major credit cards.
Can I purchase items for delivery outside the U.S.?
Yes, within North America, although extra shipping costs may apply. The customer will be responsible for all duties/taxes within their region.
Can I order over the phone?
Yes, all you need is a valid credit card to complete the order. Please call us at 1-866-316-9481 to purchase.
Can I request a sample print?
Yes, we offer samples of all artwork on the site. Please call us to order a sample.
Do you provide security hanging systems?
Yes! Just give us a call to add them to your order.
What if I placed an order but changed my mind about the art choice?
Because we want to give you a fast turnaround, you can change the order within 24 hours of placing it or before the mural has begun production, whichever comes first.
Can I buy an image you have on your website?
Nope, we produce artwork and do not sell any digital images that we have on the website.
What is your return policy?
Do you provide bulk quantity discounts?
Our Products
How long will my print last?
The print is guaranteed to last a lifetime. We print on acid-free long term fade resistant materials. Find more information here.
How much space should I leave between the panels when I hang the mural?
We recommend 2-3 inches of spacing between panels.
What kind of inks do you use? Are they safe for my kid's room?
Our award-winning eco friendly latex ink we use for all of our canvas prints is odorless, contains no harmful VOCs and requires no special ventilation/equipment in our production facility. It is non-toxic, non-allergenic, odorless, non-flammable, non-combustible and contains no hazardous air pollutants (HAPs).
What will look the best blown up?
Everything we create looks better in print than it does
on screen - large brilliant colors turn out fantastic. Photos look great
from 1-2 feet away and vector artwork is amazingly clear (1080 dpi) even with a
microscope. All artwork is printed at 1440 dpi.
What is vector artwork?
Vector artwork's definition can be found here.
Vector artwork is marked on the site with a small white V inside a green circle and also in the Vector Collection. What this means for Modern Mural is that your artwork will look crisp at any
size!
How do I care for my art?
Your art will survive the best in a normal living environment, without severe temperatures or extreme humidity. Never clean with chemicals or water, as this may damage your print. Simply dust with a dry cloth.
What is the resolution of my print?
We print at the highest resolution of the image. We
will not sell any artwork that prints poor due to low resolution.
Will my mural's color look the same as it does on my monitor?
Color is a tricky thing - we match all prints to our own monitors. Find more information here. We do offer samples of all artwork on the site, so if you're curious or need to match a room, give us a call for details.
Are there instructions available to help with installation of my artwork?
Yes, with every shipment we include instructions, however you can also download it here.
How often do you add new art?
We try to add new art every week, our gallery is constantly expanding! Visit the New Art collection.
Can I change the colors in an image?
All of the artwork on our website is under copyright restriction by the artist and therefore cannot be changed.
What is a "Collection"?
A Collection acts as a wish list. Every visitor can add to a single collection; to view your collection while logged in, click on My Collections. From this page you can email or use social networking tools to share it with others!
Our Company
How long as Modern Mural been making modern murals?
Our first mural shipped in January of 2008. We are a private studio and produce everything in house, thus quality is our #1 priority.
How do I sign up for your mailing list?
You can sign up for our newsletter by signing up on the left side of the home page "Sign up for email alerts."
Can I get a catalog?
Since our gallery is constantly expanding, our website is our real-time catalog. We do not provide printed catalogs.
Can I sell my artwork as a Modern Mural?
Yes, please sign up
here for
consideration. Artist partners receive compensation for every purchase of
their artwork. Please see our Artist FAQ for more information.
Privacy
Is the information I give you secure?
Yes, Modern Mural guarantees your personal information to be secure. All of our pages during the checkout process are secured using SSL (Secured Sockets Layer) encryption.
Is my email address protected?
Yes, it is. We will never give away or sell any of your personal information. We adhere to the standard of protecting our customers to our utmost ability.
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